Help Line: 904-724-7782


We are here to support and improve the quality of life for family members and those living with mental illnesses and co-occurring substance abuse.

NAMI Jacksonville's Response to COVID 19

NAMI Jacksonville understands that this is a difficult time and the threat of COVID 19 may cause distress to our members and participants.  As a result of the threat of COVID 19 to our vulnerable population, NAMI Jacksonville’s programs have been cancelled until further notice.  This includes the Connections Recovery Support Groups, Family Support Groups, and current Family to Family class.   We continue to monitor the situation and follow guidelines from our local authorities, health departments, and host facilities and we will notify you once our programs reconvene.  As we navigate the challenges ahead, know that NAMI Jacksonville has the safety of our members and supporters at heart.  We will continue to support those of us with lived experience of mental illness during these stressful times.

Virtual Support Options

It is important to take care of yourself during this time and NAMI Jacksonville is here for you.  NAMI Jacksonville is currently looking into how to virtually provide our members and community with the support and quality programs that are at the core of our mission.  As we continue to explore how to bring you our programs by trained NAMI leaders that follow the model of NAMI's programs, we have had offers from other partners that may suit your needs during this time of confusion and crisis.  Please know that NAMI Jacksonville is here for you and we encourage you to find the support you need in these difficult times.  Below are a variety of options for you to seek help and access support.

NAMI Hernando has taken the initiative to offer virtual Connections Recovery Support Groups through the Zoom platform and has made these groups open to any peer who is seeking support for their mental health.   There are several Connections meetings held on a weekly basis as options.  Follow the link to see the schedule, Zoom meeting code and password.  All meetings will follow the fidelity of NAMI's program and will remain confidential and unrecorded.  Please check back to NAMI Hernando's website as they are also planning to offer virtual Family Support Group meetings in the near future.

NAMI Pinellas County, as a large affiliate of the National Alliance on Mental Illness, and a Florida partner of NAMI Jacksonville, has opened their virtual support groups to NAMI Jacksonville's members.  We encourage any NAMI Jacksonville member who is experiencing mental health issues individually or from a loved one due to the national pandemic to participate in NAMI Pinellas County's Connections Support Group and Family Support Group via conference call.  NAMI Pinellas' invitation with details is below.

"As our community faces uncertainty during these unprecedented times, NAMI Pinellas remains steadfast in our need to help support individuals and their families/loved ones that have been affected by mental illness.   We are committed to continue to serve our community by offering our support groups via conference call.  The call in number is a toll-free line.  The support groups are led by trained NAMI facilitators AND NAMI Pinellas will keep to the fidelity of the model – confidentiality and privacy will be honored.  These calls WILL NOT be recorded."

  • Family Support Group | Thursday, March 26, 6pm
  • Connection Support Group | Monday, March 23, 6pm

 Toll-Free Conference Line:  (844) 801-3333

Access Code:  923903

NAMI Bucks County, PA has also moved to online support groups for many of their groups.   While not in Florida, they are a large NAMI Affiliate who follow the NAMI model.  Check out all of their support groups here:


Helplines and Resources

Below are some resources you may find helpful in lieu of our in-person support programs.  Please also check our social media feeds for resources and information for virtual support during this time of crisis.


Florida Blue and New Directions Behavioral Health have teamed up to offer a hotline to help Floridians deal with their anxiety over the COVID-19 crisis. Specially trained behavioral health counselors will answer the phone 24-hours a day and offer assistance in both English and Spanish. To receive assistance, please call 833-848-1762.


Florida Crisis and Warm Lines:

NAMI Jacksonville Resource Line (904) 724-7782 or

FL Central Florida Crisis Line (407) 425-2624 24/7

FL MHA SETH Line (954) 578-5640 M-F 6pm-10pm


National Alliance on Mental Illness Helpline:


M-F 10 am – 6 pm ET

Text “NAMI” to 741741

Visit  for NAMI’s response and information on COVID-19.


NAMI Helpline Coronavirus Information and Resources Guide:

SAMHSA Disaster Distress Helpline: 24/7, 365-day-a-year crisis counseling and support for people experiencing emotional distress related to natural or human-caused disasters. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.


National Suicide Prevention Lifeline: 24/7, 365-day-a-year hotline for people experiencing suicidal crisis or emotional distress. Call 1-800-273-8255 or click here to chat.


The families and members of NAMI Jacksonville are here to help! We offer understanding to anyone concerned about mental illnesses and the treatment of mental illness.

Mental illnesses are brain disorders that are biologically based medical problems. Untreated, they can cause severe disturbances in thinking, feeling and relating. This results in substantially diminished capacity for dealing with the ordinary demands of life. Mental illness can affect persons of any age and occur in any family. They are not caused by bad parenting and not evidence of weakness of character.

Our Vision

Our Vision is that persons with severe and persistent mental illness can recover and lead productive and meaningful lives within their community of choice.


The Mission of NAMI Jacksonville is to support and improve the quality of life for family members and those living with mental illnesses and co-occurring substance abuse through compassion, education, and advocacy.


800-273-TALK (8255) 

Help is immediately available. If you (or someone you know) are feeling suicidal, call 1-800-273-TALK or 1-888-628-9454 for Spanish-speaking callers.



If you are in need of assistance or information, please call and leave a message. You are important to us and your call will be returned as soon as possible by one of our capable volunteers.